Expectations for lead position: - Needs little to no supervision - Ability to follow all production lists and ensure orders are put away to HWC standards when the Pastry Chef is not present. - Ability to monitor and/or maintain quality control standards. - Cross-trained in every outlet in the bakery with phenomenal consistency - Excels in time management - Ability to prepare and bake a variety of pastries, rolls and/or other baked goods. - Knowledge of maintenance and care of culinary facilities, equipment, supplies, and materials. - Knowledge of food preparation and presentation methods, techniques, and quality standards. - Knowledge of supplies, equipment, and/or services ordering and inventory control. - Ability to assist with team through production lists and duties when Pastry Chef is not present - Can take an active approach and execute banquets when pastry chef is not present - Assists Pastry Chef on executing new menu ideas - Ability to create different display cakes and showpieces
- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions - Promoting casino events and programs - Providing personalized service and uses guest name - Resolving service problems according to guidelines- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders - Working well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Placing liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replacing empty draught beer kegs as may be required - Slicing and pitting fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures - Removing and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards
- Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards - Slicing, dicing, chopping and preparing raw products - Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards - Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and using guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
- Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards - Slicing, dicing, chopping and preparing raw products - Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards - Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and using guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
- Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards - Slicing, dicing, chopping and preparing raw products - Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards - Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and using guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
- Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards - Slicing, dicing, chopping and preparing raw products - Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards - Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and using guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
- Ensuring products meet all recipes standards- Maintaining proper production levels- Knowledge of all applicable food preparation methods and measures - Knows and understands all cooking tools and measurement conversions- Communicating and maintaining proper staffing levels with daily volume- Insuring proper handling and storage of food items as per internal and Health Department standards - Maintaining integrity with food and labor controls - Has good interpersonal and communication skills - Understanding and following all policies and procedures - Relieving line cooks as needed - Making recommendations in ordering supplies - Ability to give direction, assign tasks, follow up with assigned tasks, coach for success and administer counseling of policy and procedural violations- Wiping counter areas, sinks and floors as required to maintain a clean safe working environment - Must show skills in garde manger, broiler, sauté stations, saucier, and large quantity cooking according - Providing personalized service and uses guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
- High School diploma or equivalent and/or six months related experience and/or training preferred; or equivalent combination of education and experience- Basic computer knowledge- Must be able to read and write in English and have good verbal communicating skills- Basic math skills such as adding, subtracting, fractions, decimals, percentages etc- Ability to define problems, collect data, establish facts, and draw valid conclusions- Must be able to be licensed by the Ohio Gaming Commission - While performing the duties of this job, the employee is regularly required to talk or hear - Required to stand; walk; and use of hands and fingers, handle, or feel. - Occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. - Occasionally lift and/or move more than 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The Culinary Apprentice will gain on-the-job training combined with culinary curriculum and skill-set development. The Apprentice will be trained and rotated throughout property culinary operations and will have the opportunity to learn the job duties and functions of each position during their rotations. He/she will also gain knowledge of the responsibilities that go along with the hotel/hospitality business. Throughout their 12 week program, the Culinary Apprentice will gain the culinary techniques and skills needed in the culinary/hospitality profession. It is our intention to rotate an Apprentice through a variety of outlets, skill-sets and assessments; this may be accelerated or slowed dictated by business demand and/or the Apprentice’s ability to satisfactorily meet each requirement. We are hosting a "Meet the Chef" event where candidates can talk with our chefs to learn more about the program and outline career path options. This event will be on Thursday, April 18th at 10am. This event will run for approximately 90 minutes. Please be prompt due to seating is limited and doors will close 5 minutes after event starts. Looking for candidates with a passion for cooking and creativity. Candidates with limited to little experience may qualify. Starting rate will be $15.32 per hour and successful graduates from the program with result in offered positions starting at $16.26. These Full time positions offer Day 1 benefits, including medical, dental, vision, 401k, and much more. DUTIES/RESPONSIBILITIES:- Practice professionalism and quality in service - Understand the requirements for proper sanitation, improve and maintain kitchen standards - Gain an understanding in using and maintaining of food service equipment and tools- Learn specific culinary styles, techniques and cooking methods - Become familiar with each kitchen and the job duties for each area- Become knowledgeable with the assigned kitchens’ functions and the operations involved in hotel/hospitality culinary area- Help prepare food items as instructed - Cook and prepare food products including cutting, trimming, chopping, slicing, carving, mixing, cooking, sautéing, grilling, frying, broiling, baking, and steaming and application of other preparation techniques as required for preparation of food for venues serviced directly from the kitchen - Maintain freshness of food items by rotating items as needed and maintaining items at appropriate temperatures.- Perform tasks to ensure an attractive and safe physical appearance of working areas including cleaning and sanitizing all areas.- Follow company procedures for preparing recipes and products.- Prepare, display or serve food products as necessary including retrieving, arranging, garnishing, setting up, displaying, carving and serving.- Safe and efficient use of all kitchen equipment. - Follow safety and sanitation protocols and procedures, as outlined by company and state requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- The Entertainment Manager is responsible for managing performances, events, artists, and entertainers. This includes all live entertainment, festivals, or partnership events.- Source, book, contract and execute all entertainment.- Assist in executing marketing plans for all entertainment events.- May be responsible for hosting and emceeing certain entertainment events such as trivia, tournaments, etc.- Development of comprehensive marketing programs to promote the venue and entertainment schedule.- Coordinate co-op marketing opportunities with sponsors and partners.- Coordinate all lodging, transportation, riders, and meals for performers.- Process contracts, tax forms, billing, and payments for all entertainment expenses.- Negotiate and finalize all riders for performers. - Create proforma and post event analysis for property executive team.- Manage all tracking and ticketing and comp ticket inventory.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
- Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
- Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepting direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiating courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Protecting the integrity of the game through visual observation of all guests and game layout - Presenting oneself as a Credit to the Company and encourages others to do the same - Performing all other related and compatible duties as assigned
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepting direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiating courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Protecting the integrity of the game through visual observation of all guests and game layout - Presenting oneself as a Credit to the Company and encourages others to do the same - Performing all other related and compatible duties as assigned
- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
The following and other duties may be assigned as necessary: - Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. - Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. - Responsible for supporting compliance to departmental budgets. - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. - Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. - Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. - Follows established quality assurance procedures to ensure acceptable health department and customer service standards. - Responds to guest needs and reports problems to Manager. - Assists Manager with administrative duties, as assigned. - Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. - Assists in cleaning and reset of F&B Outlet as necessary during assigned shift. - Monitors appearance of food/beverage served and communicates deviations in accordance with established standard. - Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. - Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. - Maintains strict confidentiality in all departmental and company matters.
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and comps, delivery of order to guests, and bussing and cleaning of dining area - Monitoring and replenishing of all food products in work area by stocking counters and displays in a neat, accurate and timely fashion - Ensuring work area is neat, clean and sanitized before and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station- Ensuring and monitoring rotation and quality of product for appearance and safe holding temperature and proper storage of prepared foods under refrigeration with product, date and proper storage containers to minimize waste and spoilage and ensure quality attractiveness- Partnering with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction - Maintaining all equipment in proper fashion such as cappuccino machine, micros station, etc - Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe) - Adhering to regulatory, safety, departmental and company policies- Supporting safety and accident prevention programs (non slip footwear, proper lifting)- Presenting oneself as a Credit to Company and encourages others to do the same - Performing all other related and compatible duties as assigned- Required to check identification of guests who appear under the age of thirty years old
Your Daily Responsibilities Include: - Clearing all tables and resetting them for new seating in accordance with venue standards - Ensuring each table is ready for guests arrival in accordance with venue standards - Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them - Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area - Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards - Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner - Attending pre-shift meetings - Responsible for maintaining a regular and consistent attendance record - Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation - Declaring tips through time and attendance system at the end of each shift