Frequently Asked Questions

Guests must be 21 years of age or older to purchase tickets and enter the Hollywood Casino property.

While appearing under 40 is our guideline for IDing, we do have the right and do ID those who appear older at times for a variety of reasons, including checking for intoxication. Proper Identification is required.

Acceptable forms of ID are: Valid photo driver's license, valid state issued photo ID, U.S. active-duty military ID, Valid Passport or alien registration card. Expired, altered, damage and/or mutilated identification will not be accepted.

Where can I purchase tickets?
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Tickets are available through Ticketmaster.com, at any Ticketmaster outlet or at Rodeo Drive Gift Shop, click here for store hours.

American Red Cross: Old Dominion Concert
Tickets are available through the American Red Cross or by calling (419) 329-2573. Tickets will be mailed.

HOW MUCH ARE TICKETS?
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Tickets vary in price for each concert. Check Ticketmaster.com for pricing.

American Red Cross: Old Dominion Concert
General Admission tickets are $45, VIP tickets are $150.

ARE THERE ANY ADDITIONAL FEES?
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Ticketmaster surcharges cover the costs of performing the administrative functions necessary to process ticket orders, as well as for shipping. There are three ways to purchase tickets through Ticketmaster. If you choose to use Ticketmaster's phone or Internet service, you will be assessed a facility fee, a convenience and shipping charge. If you choose to utilize a Ticketmaster outlet to purchase tickets, you will be assessed a facility fee and a convenience charge.

What is the phone number to contact Ticketmaster?
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Main: (800) 745-3000

Customer Service: (800) 653-8000

Express: (866) 448-7849

TDD/TTY: (800) 943-4327

CAN I USE A HOLLYWOOD CASINO GIFT CARD TO PURCHASE TICKETS?
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Yes, Hollywood Casino gift cards can be used for the purchase of Hollywood Casino Concert tickets at the Rodeo Drive gift shop located in the casino, click here for store hours.

WHEN CAN I PICK UP MY TICKETS AT WILL CALL?
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Will Call tickets are available for pick up between 11AM and 8:45PM day of the show. The individual purchasing the tickets must be present and show valid government issued photo ID. Guest may be asked to show their Marquee Rewards Card, or credit card used in making the purchase, and Ticketmaster Confirmation number.

American Red Cross: Old Dominion Concert
Will Call tickets will be available for pick up between 5PM and 7:30PM day of the show.

WHAT TIME SHOULD I GET TO HOLLYWOOD CASINO FOR THE CONCERT?
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Allow ample time for travel and parking. Doors open at 7PM. Shows begin at 8PM. Please allow sufficient time upon arrival to pick up tickets from Will Call.

American Red Cross: Old Dominion Concert
Doors open 6PM. Shows begin at 7PM. Please allow sufficient time upon arrival to pick up tickets from Will Call if needed.

WHERE IS THE CONCERT ENTRANCE?
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Upon entering the casino follow the signs to the concert entrance or Will Call.

Is seating provided?
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Yes, chairs are provided. We can accommodate ADA seating.

WHAT IF IT RAINS?
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All concerts are held rain or shine. Umbrellas are not permitted in the casino or concert area and must be left in vehicle. Patrons are encouraged to wear rain apparel. Rain ponchos are available for purchase at Rodeo Drive Gift Shop. In the summer, most rain showers pass quickly and weather can be extremely localized. Hollywood Casino Toledo reserves the right to interrupt or delay any performance for the safety of guests and performers.

For the safety of our guests, artists and staff, please note in the event of threatening weather (lightning, hail, high winds or very hard rain) we will evacuate the venue.

Are Tickets refundable?
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Tickets may be refundable pending weather.

HOW DO I GET TO HOLLYWOOD CASINO TOLEDO?
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Before you leave for the concert, be sure to check traffic conditions so you don't miss a minute of the show!

Click here for directions to Hollywood Casino Toledo.

WHERE CAN I PARK?
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Free parking is available in the parking garage and surface lot. Parking is not guaranteed. Please allow sufficient time to park. RV, Semi, and bus parking is not permitted on property.

DOES HOLLYWOOD CASINO ACCOMMODATE SPECIAL NEEDS?
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Facilities at Hollywood Casino are wheelchair-accessible, with wheelchair seating available. Handicapped parking is available in parking structure and surface lot. Space is available on a first-come, first-serve basis.

Should you need assistance to enter venue, see security officer located at valet and they will be happy to assist you.

HOW DO I OBTAIN A PRESS PASS?
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Media credentials can be requested by calling (419) 661-5202 and asking for the Hollywood Casino Public Relations department. You must be an accredited member of the media on assignment to be considered.

CAN I TAKE PICTURES?
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The following rules are general and can be overridden based on specific request from the attraction or promoter:

Cameras are not permitted in the Casino. Should you attempt to bring a camera into the casino you will be asked to return the camera to your car.

Concerts and other Events: The Event Promoter reserves the right to deny camera use at any time during or before the concert and to prohibit the use of any cameras that is deemed unacceptable.

Cameras with detachable lens are prohibited at all Hollywood Casino Toledo concerts. Use of flash photography is also prohibited.

Use of movie cameras and video or audio recording equipment is strictly prohibited by event promoters, and Hollywood Casino Toledo reserves the right to confiscate any tape or film.

WHAT CAN I BRING TO THE CONCERT?
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You may bring blankets and binoculars.

Food and beverages purchased in the casino must be consumed in the casino. State law prohibits alcoholic beverages purchased in the casino from entering the concert venue. Hollywood Casino reserves the right to refuse service to those audience members who are, or appear to be, intoxicated. You must be 21 years of age with proper identification to purchase alcohol. No other beverages or outside food, except those purchased in the concert venue at Hollywood Casino, are allowed. Concert Food and Beverage sales end approximately 30 minutes prior to the end of the show.

WHAT IS NOT ALLOWED IN THE CONCERT AREA?
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For the safety and security of all patrons, the following items are NOT permitted:

Weapons (including knives and firearms), alcoholic beverages, animals, cans, bottles or other beverage containers, coolers, outside food, cameras, camcorders, recording devices, selfie sticks, signs & posters (including handmade ones), fireworks, laser pointers, lawn chairs, beach chairs, stadium seats, skateboards, bicycles, picnic baskets, umbrellas, bug spray in aerosol cans or any other item deemed dangerous or inappropriate.

All carry-in items/bags, including purses, may be searched.

Can I use my cell phone?
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All cellular phones should be turned off or set to "vibrate" prior to the start of the show.

I HAVE A GUN CARRY PERMIT, AM I ALLOWED TO BRING BY GUN WITH ME INTO THE CONCERT?
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Guests, including law enforcement personnel not present in an official capacity, are prohibited from bringing weapons into the casino and concert area.

WHERE IS LOST AND FOUND LOCATED?
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If you believe you left or lost an item at a Hollywood Casino event, you may contact us at (419) 661-5555. Hollywood Casino is not responsible for lost or stolen items or items left unclaimed after 7 days of event date.

CAN WE STAND DURING THE CONCERT?
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Hollywood Casino Toledo asks all guests to remain seated during events. Depending on the demographics of the event (such as concerts), standing may be accepted as normal protocol. Guests are permitted to stand if the majority of the audience is doing the same. Standing on seats or any other building structure is not permitted and may result in eviction from the event.

IS SMOKING ALLOWED?
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Hollywood Casino is committed to the health and safety of our staff and patrons. The concert venue is smoke free.

Smoking (including e-cigarettes) is permitted in designated areas only. Look for signage indicating smoking areas. Please note there is zero tolerance on anyone found smoking inside the venue.

AM I ALLOWED TO LEAVE THE CONCERT AND RE-ENTER LATER?
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Yes, you must present your ticket to re-enter.

DOES HOLLYWOOD CASINO HAVE AN ATM MACHINE ON SITE?
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Yes, for your convenience, ATMs are available inside the casino and concert area.

DOES THE CASINO HAVE A CODE OF CONDUCT?
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Hollywood Casino is committed to providing a safe environment to our patrons and staff. Any verbal or physical harassment, heckling or other abusive behavior towards other patrons or Hollywood staff members will not be tolerated. At the discretion of Hollywood Casino management the responsible party may be ejected from the venue, without refund, as well as possibly being cited for trespassing on the Hollywood Casino property.

Is There a dress Code at Hollywood Casino?
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Yes, to ensure an enjoyable experience by everyone visiting Hollywood Casino, a dress code will be strictly enforced at all times.

Examples of inappropriate attire are:

Clothing the Management may consider vulgar, offensive or otherwise likely cause a disturbance.

Clothing made with offensive material (i.e. transparent).

Excessively low or baggy pants such that a person's undergarments or buttocks are exposed.

All other attire that is likely to offend or cause a disturbance will be addressed by a member of Security or Management.

We reserve the right to refuse entry to any person unwilling to comply with the dress code.

All bags are subject to inspection by a member of Security.

HOW SHOULD I DRESS FOR AN OUTDOOR CONCERT?
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Proper attire is required. You will be turned away at the door should you not be wearing shirt, shoes, short or pants. You may want to bring a sweater or light jacket as temperatures cool later in the evening. Comfortable footwear is a good idea for the walk to and from the parking area.

WHAT HOTEL ACCOMMODATIONS ARE LOCATED NEAR THE CASINO?
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A variety of hotels are located within 15 minutes of the Casino:

Hampton Inn — Rossford: (419) 662-8800 | 6 miles

Park Inn — Toledo: (419) 241-3000 | 3 miles

Country Inn — Toledo: (419) 872-9900 | 5.5 miles

Hilton Garden Inn — Toledo: (419) 873-0700 | 3.5 miles

Courtyard Marriot — Rossford: (419) 872-5636 | 6 miles

Courtyard Marriot — Maumee: (419) 897-2255 | 11 miles

Courtyard Marriot — Holland: (419) 866-1001 | 14 miles