PENN Entertainment, Inc.

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Job Locations US-OH-Toledo
- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders - Monitoring guest consumption of alcohol and intervenes as needed according to guidelines- Serving as ambassador of goodwill while working and at customer and public relations functions - Promoting casino events and programs - Providing personalized service and uses guest name - Resolving service problems according to guidelines- Providing fast, friendly, professional service to casino guests, beverage servers and bartenders - Working well with others, especially beverage servers, bartenders, other barbacks, beverage supervisors, and casino supervisors- Maintaining par levels of operating supplies and equipment for each bar obtaining replacement stock from warehouse inventory in accordance with procedure - Placing liquors, fruits, glassware, linen, silverware, paper supplies and sundries in their designated places following established storage guidelines and safety procedures - Replacing empty draught beer kegs as may be required - Slicing and pitting fruit, and fills ice bins with crushed or cubed ice from designated ice machines - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures  - Removing and properly disposes of all debris accumulated at the bar in accordance with department procedures - Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards
Job ID
2024-118538
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Primarily responsible for the administration of Casino Marketing - Assisting the Slot Marketing Manager in the operation of the Casino Marketing department- Exercising discretion and independent judgment within the Casino Host functions - Working independently on player development- Devoting majority of time in the casino providing personalized service to the guests - identifying and develop personal relationships with new and first time guests - Communicating constantly with Casino Game operations and other Casino Marketing cast members- Contacting guests personally and/or send correspondence to invite them to enjoy amenities and/or to special events - issuing comps based on player ratings - Hosting outside entertainment for our guests, such as professional sporting events, dinners, and theaters - Promoting casino marketing programs via telemarketing - Following all safety rules - Adhering to departmental quality standards- Maintaining compliance with the Gaming Board Rules, Standards and the company's System of internal Controls and Sarbanes-Oxley requirements - Working within the guidelines established by the company- Other duties as assigned
Job ID
2024-117833
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards - Slicing, dicing, chopping and preparing raw products - Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards - Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and using guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
Job ID
2023-113979
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards - Slicing, dicing, chopping and preparing raw products - Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards - Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and using guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
Job ID
2024-116167
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards - Slicing, dicing, chopping and preparing raw products - Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards - Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and using guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
Job ID
2024-118225
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
 - Providing fast, friendly, professional and responsive customer service to team members and buffet guests. Greeting, making welcome, each guest approaching their station- Maintaining current and accurate information regarding food items (i.e., preparation techniques, seasonings, ingredients) - Preparing food items per guest order as required including, but not limited to, breakfast items, entrees and desserts according to guest request - Employing proper cooking methods, cooks to specifications, and handling, storing and rotating food properly in accordance with established health and safety standards - Slicing, dicing, chopping and preparing raw products - Carving meats, portioning food on serving plates, adding gravies and sauces, and garnishing plates as required- Wiping counter areas, sinks and floors as required to maintain a clean and safe work station- Maintaining cleanliness of designated areas as directed in accordance with established health and safety standards - Maintaining par levels of operating supplies and food product for each workstation obtaining replacement stock from warehouse inventory in accordance with procedures - Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures- Providing personalized service and using guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
Job ID
2024-115139
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Ensuring products meet all recipes standards- Maintaining proper production levels- Knowledge of all applicable food preparation methods and measures - Knows and understands all cooking tools and measurement conversions- Communicating and maintaining proper staffing levels with daily volume- Insuring proper handling and storage of food items as per internal and Health Department standards - Maintaining integrity with food and labor controls  - Has good interpersonal and communication skills  - Understanding and following all policies and procedures - Relieving line cooks as needed - Making recommendations in ordering supplies - Ability to give direction, assign tasks, follow up with assigned tasks, coach for success and administer counseling of policy and procedural violations- Wiping counter areas, sinks and floors as required to maintain a clean safe working environment - Must show skills in garde manger, broiler, sauté stations, saucier, and large quantity cooking according - Providing personalized service and uses guests’ names when possible - Knowing and promoting current casino events and programs and can give guests directions to all casino areas
Job ID
2024-115141
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- High School diploma or equivalent and/or six months related experience and/or training preferred; or equivalent combination of education and experience- Basic computer knowledge- Must be able to read and write in English and have good verbal communicating skills- Basic math skills such as adding, subtracting, fractions, decimals, percentages etc- Ability to define problems, collect data, establish facts, and draw valid conclusions- Must be able to be licensed by the Ohio Gaming Commission - While performing the duties of this job, the employee is regularly required to talk or hear - Required to stand; walk; and use of hands and fingers, handle, or feel.  - Occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. - Occasionally lift and/or move more than 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Job ID
2023-114769
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- High School diploma or equivalent and/or six months related experience and/or training preferred; or equivalent combination of education and experience- Basic computer knowledge- Must be able to read and write in English and have good verbal communicating skills- Basic math skills such as adding, subtracting, fractions, decimals, percentages etc- Ability to define problems, collect data, establish facts, and draw valid conclusions- Must be able to be licensed by the Ohio Gaming Commission - While performing the duties of this job, the employee is regularly required to talk or hear - Required to stand; walk; and use of hands and fingers, handle, or feel.  - Occasionally required to sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. - Occasionally lift and/or move more than 25 pounds. - Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Job ID
2024-116958
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary:- The Entertainment Manager is responsible for managing performances, events, artists, and entertainers. This includes all live entertainment, festivals, or partnership events.- Source, book, contract and execute all entertainment.- Assist in executing marketing plans for all entertainment events.- May be responsible for hosting and emceeing certain entertainment events such as trivia, tournaments, etc.- Development of comprehensive marketing programs to promote the venue and entertainment schedule.- Coordinate co-op marketing opportunities with sponsors and partners.- Coordinate all lodging, transportation, riders, and meals for performers.- Process contracts, tax forms, billing, and payments for all entertainment expenses.- Negotiate and finalize all riders for performers. - Create proforma and post event analysis for property executive team.- Manage all tracking and ticketing and comp ticket inventory.- Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.  - Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.- Enhance guest interactions by providing a friendly greeting, offering directions, answering questions, making announcements, and creating an upbeat and positive atmosphere.- Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. - Maintains strict confidentiality in all departmental and company matters.- Responsible for planning and organizing the regularly scheduled entertainment acts for all performances on property. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
Job ID
2024-116276
Position Type
Regular Full-Time
Category
Marketing & Entertainment
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2024-116600
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Cleaning slot machines, in between machines, slot bases, trash cans, restrooms, offices, public areas, windows, restaurants, counter tops, furniture, and any other decorative objects in the casino or common areas - Vacuuming carpet, sweeps and mops tile floors, cleans any spills that occur - Cleaning any bio hazardous materials when it occurs - Removing trash from the trash container and places into the dumpsters - Familiar with the proper use of chemicals and equipment - Must be able to stand and work in a noisy environment without restrictions for up to eight hours per day - Responsible for providing exceptional Red Carpet Customer Service to all guests
Job ID
2023-113514
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepting direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiating courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Protecting the integrity of the game through visual observation of all guests and game layout - Presenting oneself as a Credit to the Company and encourages others to do the same  - Performing all other related and compatible duties as assigned 
Job ID
2024-116603
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Ability to deal poker in order to provide a courteous and entertaining experience - Accepting direction during day to day operations to ensure department standards and operational guidelines within the Poker area are met - initiating courteous and friendly conversation with guests and provides game instructions to guests upon request or as assigned to encourage game activity - Protecting the integrity of the game through visual observation of all guests and game layout - Presenting oneself as a Credit to the Company and encourages others to do the same  - Performing all other related and compatible duties as assigned 
Job ID
2023-110947
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position - Performs accurate chip and cash transactions - Receives wagers from customers and pays the appropriate game outcomes - Maintains game security and protects company assets at all times - Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2024-116483
Position Type
Regular Full-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Providing accurate and efficient dealing at assigned table game- Following game procedures when dealing Blackjack, Craps, Roulette, Baccarat, and any other form or variation of table games- Provides prompt, courteous and accurate dealing at assigned table(s)- Adheres to all company and departmental policies and procedures and state regulations as it relates to this position- Performs accurate chip and cash transactions- Receives wagers from customers and pays the appropriate game outcomes- Maintains game security and protects company assets at all times- Assists customers in understanding the rules and ensures adherence to established policies and procedures- Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs
Job ID
2024-115053
Position Type
Regular Part-Time
Category
Casino Operations
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Responsible for supervising an F&B Outlet designated to this role and the overall daily management of a designated shift. Supports, administers and manages operational goals and monitors achievements of performance and profit objectives. - Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.- Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.    - Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible.- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.- Assists F&B Outlet Manager to ensure efficient sanitary and pleasant service for all guests.- Assists in maintaining in maintaining cost control methods and procedures by monitoring consistent pars and inventory. - Assist Food & Beverage Manager with administrative duties, as assigned.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.- Maintains strict confidentiality in all departmental and company matters.
Job ID
2023-112628
Position Type
Regular Full-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Clearing all table and resetting them for new seating in accordance with venue standards- Ensuring each table is ready for guests arrival in accordance with venue standards- Performing service duties for servers by picking up their orders when ready in the kitchen and delivering them- Monitoring tables to assess guests’ needs and anticipate and respond to guest requests when meal had been completed keeping table clear to provide a clean, neat, eating area- Restocking and clean assigned station at the end of shift to have ready for start of next shift in accordance with Department of Health standards- Interacting with guests and co-workers in a helpful, positive, upbeat, and professional manner- Attending pre-shift meetings- Responsible for maintaining a regular and consistent attendance record- Participating as a team member with all servers, venue hosts, supervisors and kitchen staff in maintaining a smooth and efficient operation- Declaring tips through time and attendance system at the end of each shift 
Job ID
2023-114532
Position Type
Regular Part-Time
Category
Food & Beverage
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
SUMMARYThe Manager Internal Audit is responsible for identifying areas to be audited based upon compliance and business need.  Plans, oversees, performs and audits at various properties to assess effectiveness and efficiency of operations.  ESSENTIAL DUTIES AND RESPONSIBILITIESThe following and other duties may be assigned as necessary for assigned property(ies):- Responsible for supervising and managing the Internal Audit team.  Develops, implements and manages operational goals and monitors achievements of performance and profit objectives in defined area.- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving internal customer satisfaction.- Responsible for assisting in the company’s annual budget process and provides recommendations; ensuring compliance to company budget initiatives; reporting budget concerns to Leadership.  - Reviews, prepares and follows audit programs to conduct audits.- Performs detail testing of source documents to ensure compliance with requirements of Internal Control Manuals, Regulatory Rules/Acts and departmental policies and procedures.- Performs observations and analysis of departmental procedures to ensure compliance and operational efficiencies.- Develops and recommends alternative procedures to enhance operations.- Recommends improvements to procedures, operational efficiencies and continued compliance.- Identifies weaknesses and provides options regarding Audit processes for the entire organization.- Completes audit files with working papers referenced to the audit program.- Reviews internal audit staff audit files.- Presents audit issues to Executive Leadership for discussion, review, and report recommendations.- Maintains and reviews audit files, ensures files contain planning memos, programs and reports and follows up to ensure audit recommendations have been followed.- Analyzes data obtained for evidence of deficiencies in controls, duplication of efforts, extravagance, fraud, or lack of compliance with law, government regulations, and management plans, policies or procedures.- Liaises with external auditors to communicate information and resolve problems.- Assists with SOX scoping, planning and management of audit work.- Assists in planning the theory and scope of audits and related audit programs.- Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management. - Maintains strict confidentiality in all departmental and company matters.
Job ID
2024-117688
Position Type
Regular Full-Time
Category
Legal/Audit/Compliance/Risk
Casino Property
Hollywood Casino at Toledo
Job Locations US-OH-Toledo
- Responsible for accurate accountability of the cashier department activi- Performing in a pleasant, efficient, an honest manner at all times- Will also be responsible for accurately completing and updating electronic MTL/MiL and chip bank- Accurately process Poker Room activity; verification of front line cashier transactions over $1,000.00; verification of hand-to-hand transactions between cashiers; conduct transactions with other departments as needed, in the absence of Assistant Supervisor or abov- This position must be able to perform Cashier duties as needed- Understanding department objectives, standards, and guidelines- Knowledgeable of casino policies for all cashier areas- Maintaining security and accountability over all funds, to include chips, coins, tokens, cash currency, foreign cash currency and paperwork - Observing and verify funds received and disbursed to other departments, guests and transactions between cashiers - Verifying all Cashier and Main Bank paperwork is accurately completed prior to sending to accounting/Audit- All internal customers must be treated with prompt, courteous and friendly service- Flexible schedule and must be willing to assist in any cashiering area as needed and instructed to do so by the Cashier Lead/Supervisor on duty - Ensuring accurate compliance with E-MTL/MiL paperwork and entry - Processing table fills and credits per requests - Processing Poker Room transactions- Performing the duties of front line cashiers as business demands- Performing check cashing transactions - Thorough knowledge of the paid in/out guidelines- Working with Vault to ensure timely process of buys - Balancing shift cage paperwork for Slots, Table games, Front Windows, and other miscellaneous departments
Job ID
2023-112472
Position Type
Regular Full-Time
Category
Accounting & Finance
Casino Property
Hollywood Casino at Toledo