Our Policy

Commitment to Accessibility

Hollywood Casino Toledo is committed to providing guests with access to information, services, and facilities, regardless of disability status. To that end, the Hollywood Casino Toledo’s website has been designed to comply with Web Content Accessibility Guidelines 2.0 Levels A and AA. Hollywood Casino Toledo also offers a number of built-in accessibility features in its facilities.

Requests for Reasonable Accommodations

Guests who need a reasonable accommodation to access information, services, or facilities at the Hollywood Casino Toledo or via the Hollywood Casino Toledo website should call 419-661-5200 to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Guests should include contact information such as an email address or telephone number at which they can be reached. Hollywood Casino Toledo may need sufficient notice to provide a reasonable accommodation, depending on the nature of the requested accommodation. Hollywood Casino Toledo welcomes calls from guests who use telephone relay services.

Website Accessibility

Guests with disabilities who experience accessibility issues with our website may notify us by calling 419-661-5200. In your communication to us, please specify the nature of the accessibility difficulty, including the web address, that may have presented an accessibility challenge.

Links to Third Party Websites

Hollywood Casino Toledo’s website contains links to certain websites hosted and controlled by third-party entities. Hollywood Casino Toledo does not make representations with regard to the accessibility of these websites and is unable to remediate barriers to access that users with disabilities may experience in using such websites.